Rental Policy

Before Ordering Partybang Rental Items


Security Deposit: 
We required a security deposit of 2x your rental amount or more & is payable in PayNow/PayLah. This deposit will be returned once the items are returned on time and undamaged in their original condition.


Take note: 

  • Ensure that all rental items are returned in their original boxes/packaging. Missing or damaged boxes/packaging will incur a one-time charge of $10.
  • Ensure that fairy lights are returned in their original packaging, with each fairy light string individually bundled. A one-time charge of $10 will be deducted from the security deposit if the lights are tangled together.
  • Stained fabric will incur a cleaning fee of $10 per piece of fabric. This applies to backdrop cloth, table runners, batik cloth and shawls.


Rental Period:
The rental period begins on the date specified in the rental agreement and ends on the agreed-upon return date. Extensions may be possible but must be arranged in advance and are subject to additional charges.
 
Delivery and Pickup:
Delivery and pickup of event props will be arranged as specified in the rental agreement. Any additional delivery or pickup requests beyond the agreed terms may incur extra charges.

Usage:
Props must be used in accordance with their intended purpose and handled with care. Any misuse or damage resulting from improper use is the responsibility of the renter.

Damage and Loss:
The renter is responsible for any damage to or loss of the props during the rental period. In case of damage or loss, the renter will be charged for repairs or replacement costs as determined by us.

Cleaning and Maintenance:
Props should be returned in the same condition as received. If additional cleaning or maintenance is required due to the renter’s use, extra charges may apply.

Cancellation and Refunds:
Strictly no cancellation or refund once orders have been placed. In the unfortunate event, you may either postpone OR changes to store credits. Please inform us at least 7 days in advance during working hours. 


In the event of cancellation made,
: Less than 7 working days, no postponement & cancellation fee of 100% of the total amount billed.
: More than 7 working days, we can postpone or keep it as store credits.

Changes and Amendments:
If you need to change your Delivery/Self Collection & Time. Please inform us at least 2 days in advance during working hours.  If you notify us less than 2 days before your scheduled Delivery/Self Collection and our team has already packed your order and we regret that we are unable to accommodate changes.


After Receiving (Collection/ Delivery)


Upon receiving your rental items, we recommend inspecting them for any defects or missing items. Do  check the item at least one day before your event date so that we can help to solve the problem as soon as possible. If you identify any issues with the product(s), please Whatsapp us at +65 8042 2243 with photo proof and we will facilitate either options listed below. After this, it is understood that you have accepted the items.

In the case when items are checked & informed on the date of delivery/collection:

Missing/ Faulty Item: 
We apologise for missing out your item, kindly call us (+65 8042 2243) to assist you. We will allow re-collect (Collection Order) or re-delivery (Delivery Order) within the same or next day


Liability:
We are not liable for any injuries, damages, or losses incurred due to the use of the rented props. The renter agrees to indemnify and hold us harmless from any claims or damages resulting from the use of the props.

Disclaimer:
- All product photos are for illustrative purposes only. Actual colours may vary from the product photos, and may also vary from PC/Mobile/Tablet's screen due to monitor colour restrictions.
- Product photos on both websites and social media are all for illustrative purposes only. Actual colours may vary from the product photos due to different lightings from the photo, additional filters on the photo itself.  
We reserve the right to modify these Terms and Conditions anytime without prior notice. Any changes will be communicated to the renter and will apply to future rentals.

For any questions or concerns regarding these Terms and Conditions, please contact us at (+65 8042 2243).

By renting our event items, you agree to these Terms and Conditions.