By making a booking with us, you acknowledge and agree to the following terms:

Booking Amendments: Please ensure that all details provided at the time of booking are accurate. It is the responsibility of the customer to review and verify the booking details.

• Contact Information: It is the responsibility of the guest to provide accurate contact information at the time of booking. We will not be liable for any issues arising from incorrect or outdated contact details.
• Reservation Confirmation: Once a reservation is made and payment is processed, it will be considered confirmed.
• Non-Cancellation: All bookings made under this policy are non-cancellable. Once confirmed, your reservation cannot be canceled or refunded. Any requests for changes or cancellations will not be entertained.
• Non-Refundable: Payments made for bookings are non-refundable. This includes partial or full payment made for the reservation.
• Postponement: Inform at least 2 weeks in advance for any changes in date, time or venue. (Subjected to availability)
• Late Arrival: In the event of a late arrival, it is important to note that the setup timing may be affected. Our team will make reasonable efforts to adjust the setup to the best of our ability. However, please understand that we cannot guarantee the complete execution of the setup as originally planned.
• Any delay in arrival that exceeds the setup time slot, there will be no refund or compensation. We allocate our resources, staff, and time based on the agreed-upon schedule, and late arrivals may disrupt our operations.
• We kindly request that guests arrive at the designated time specified in their booking confirmation for their celebration or event. This allows us to ensure a seamless setup and delivery of services according to your requirements.
• No Show: In the event of a no-show, where the guest fails to communicate with the team, the set up time slot will be considered as done, and no refund or credit will be provided.
• Force Majeure: In exceptional circumstances, such as pandemics, or other uncontrollable events, we reserve the right to modify or cancel bookings, even those made under this policy. In such cases, guests will be informed promptly, and alternative arrangements may be offered at our discretion.

By proceeding with the booking, you acknowledge that you have read, understood, and agreed to our booking policy. Please note that this policy may vary depending on the specific terms and conditions of your booking. We encourage guests to review the policy carefully before making a reservation.

In order to ensure the proper core and protection of our products, we have implemented a refundable deposit policy.

Refundable Deposit Amount:
A refundable deposit ranging from $100 to $500

Purpose of Deposit:
It is intended to cover any potential damages, excessive cleaning requirements, or any additional charges incurred during event. 

Refund Timeline:
Your will be notified of any deduction from your deposit and the corresponding refund amount will be done within 3-5 working days after the conclusion of event. Refund will be processed using the Paynow number that you have provided

Responsibility for Damages:
The person or entity who made the booking will be responsible for any damages or charges incurred during the event, even if is caused by guest or third parties attending the event.

Booking and Payment
A reservation must be made at least 5 - 10 days in advance to ensure availability. 100% payment &  deposit of $100 - $300 is required to confirm your booking, with the remaining balance due on or before the event date

Setup and Teardown
The setup and takedown of backdrops will be handled by our team. Setup will occur 1-2 hours before the event starts to ensure everything is in place. Takedown will be completed after the event as specified in the agreement.

Access and Space
Please provide clear access to the setup area and ensure it is free of obstacles. Any specific setup requirements or constraints should be communicated in advance. We are not responsible for delays caused by access issues or unprepared venues.

Cancelation and Refunds
Cancellations must be made at least 14 days before the event to receive a full refund of the deposit. Cancellations made within 7 days of the event may incur a cancellation fee. No refunds will be issued for cancellations made on the day of the event.

In the event of Postpone or Cancellation made,
: 14 days or more
You can choose to postpone or keep as store credits
: 7 days before event
No Postponement, Rental set up 50% Refund provided, Custom set up 20% Refund provided
: 2 day before event or same day 
No postponement & cancellation fee of 100% of the total amount billed.

E.g. 14 days before event
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 10th September and had to postpone/cancel her event. In this case, it was informed 20 days before event, order can be postpone to a later date (subjected to availability) or keep as store credits.

E.g. 7 days before event
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 25th September and had to cancel her event. In this case, it was informed 5 days before event, no postponement is allowed but 
50% refund is provided for the Minimalist rental backdrop $280 x 50% = $140 Refund
$50 Helium balloons can be postpone to another date

E.g. 2 day before event or same day
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 28 September and had to cancel her event. In this case, it was informed only 2 day before event, hence, there is no postponement & cancellation fee of 100% of the total amount billed. 

Changes and Amendments
Any changes to the booking, including adjustments to the setup or additional requests, must be communicated as soon as possible. Changes are subject to availability and may incur additional charges.

Damage and Liability
We are responsible for ensuring the setup is completed to your satisfaction. However, we are not liable for any damages or issues arising from the use or handling of the decorations after setup. Please notify us immediately of any damage or concerns.

Weather Conditions
For outdoor events, adverse weather conditions may affect the balloons and backdrop. A backup indoor location or plan is recommended. We are not liable for damage caused by weather conditions.
For questions, concerns, or additional information, please contact us at [your contact information]. We are here to assist you and ensure a successful event.

By confirming your booking, you agree to these Terms and Conditions.