Set up Booking Policy
Before making a booking
Booking and Payment
A reservation must be made at least 5 - 10 days in advance to ensure availability. 100% payment & deposit of $100 - $300 is required to confirm your booking, with the remaining balance due on or before the event date
Setup and Teardown
The setup and takedown of backdrops will be handled by our team. Setup will occur 1-2 hours before the event starts to ensure everything is in place. Takedown will be completed after the event as specified in the agreement.
Access and Space
Please provide clear access to the setup area and ensure it is free of obstacles. Any specific setup requirements or constraints should be communicated in advance. We are not responsible for delays caused by access issues or unprepared venues.
Cancellation and Refunds
Cancellations must be made at least [number] days before the event to receive a full refund of the deposit. Cancellations made within [number] days of the event may incur a cancellation fee. No refunds will be issued for cancellations made on the day of the event.
In the event of Postpone or Cancellation made,
: 14 days or more
You can choose to postpone or keep as store credits
: 7 days before event
No Postponement, Rental set up 50% Refund provided, Custom set up 20% Refund provided
: 2 day before event or same day
No postponement & cancellation fee of 100% of the total amount billed.
E.g. 14 days before event
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 10th September and had to postpone/cancel her event. In this case, it was informed 20 days before event, order can be postpone to a later date (subjected to availability) or keep as store credits.
E.g. 7 days before event
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 25th September and had to cancel her event. In this case, it was informed 5 days before event, no postponement is allowed but
50% refund is provided for the Minimalist rental backdrop $280 x 50% = $140 Refund
$50 Helium balloons can be postpone to another date
E.g. 2 day before event or same day
On 1st September, Jane ordered $280 Minimalist Rental backdrop Set up A + $50 Helium Balloons for her event for 30th September. Unfortunately, she had received news on the 28 September and had to cancel her event. In this case, it was informed only 2 day before event, hence, there is no postponement & cancellation fee of 100% of the total amount billed.
Changes and Amendments
Any changes to the booking, including adjustments to the setup or additional requests, must be communicated as soon as possible. Changes are subject to availability and may incur additional charges.
After Setup
Damage and Liability
We are responsible for ensuring the setup is completed to your satisfaction. However, we are not liable for any damages or issues arising from the use or handling of the decorations after setup. Please notify us immediately of any damage or concerns.
Weather Conditions
For outdoor events, adverse weather conditions may affect the balloons and backdrop. A backup indoor location or plan is recommended. We are not liable for damage caused by weather conditions.
For questions, concerns, or additional information, please contact us at [your contact information]. We are here to assist you and ensure a successful event.
By confirming your booking, you agree to these Terms and Conditions.
